FAQ

Welcome to the Ngkus FAQ page. Here you'll find answers to some of the most common questions about our products, orders, shipping, returns, and customer service.

1. Orders

How can I place an order?

Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout to complete your order.

Can I modify or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

How will I know if my order has been confirmed?

After completing your purchase, you should receive an order confirmation email containing your order details.

2. Shipping and Delivery

How long does order processing take?

Orders are generally processed within 1–2 business days after payment confirmation.

How long does delivery take?

Our estimated delivery time is 4–6 business days after processing and dispatch.

Will I receive tracking information?

Where tracking is available, shipping confirmation and tracking details will be provided by email.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

3. Returns and Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery.

Is return shipping free?

Yes. We offer free return shipping for eligible returns.

Do you charge restocking fees?

No. We do not charge restocking fees.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

How can I request a return?

Please contact us through our Contact Us page or email us at shopsngkus@hotmail.com. Our team will provide you with the necessary instructions.

4. Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. You can select from the payment options provided when placing your order.

Is my payment information secure?

Payments are processed through the payment methods available at checkout. We do not recommend sharing your payment details through email or direct messages.

5. Products

Are the product images accurate?

We make every effort to ensure that product images and descriptions accurately represent the items offered. Minor differences in appearance may occur due to screen settings or photography.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and photographs of the issue. We will work with you to find an appropriate solution.